Terms of Service

Last Updated: January 2024
Effective Date: January 1, 2024

1. Acceptance of Terms

Welcome to Aha Moment Innovation Pte. Ltd. ("AMI", "we", "our", or "us"). These Terms of Service ("Terms") govern your use of our website, serious gaming platforms, training solutions, and related services (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.

2. About Our Services

AMI provides:

• Serious Gaming Solutions: Interactive learning games and simulations for corporate training
• Training Programs: Leadership, communication, team building, and professional development courses
• Educational Content: Digital learning materials, assessments, and certification programs
• Consulting Services: Custom training solutions and organizational development
• Platform Access: Web-based and mobile applications for learning delivery

3. User Accounts and Registration

3.1 Account Creation

To access certain Services, you may need to create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your account information
• Keep your login credentials secure and confidential
• Notify us immediately of any unauthorized access

3.2 Account Responsibility

You are responsible for all activities that occur under your account. We are not liable for any loss or damage from unauthorized use of your account.

4. Acceptable Use Policy

You agree to use our Services only for lawful purposes and in accordance with these Terms. You agree NOT to:

• Violate any applicable laws, regulations, or third-party rights
• Share, distribute, or resell our content without authorization
• Attempt to gain unauthorized access to our systems or other users' accounts
• Use our Services for any commercial purpose without our written consent
• Upload, post, or transmit any harmful, offensive, or inappropriate content
• Interfere with or disrupt the integrity or performance of our Services
• Reverse engineer, decompile, or disassemble our software or platforms

5. Intellectual Property Rights

5.1 Our Content

All content, features, and functionality of our Services, including but not limited to:

• Game designs, mechanics, and educational frameworks
• Training materials, courses, and assessments
• Software, applications, and platform technology
• Text, graphics, logos, images, and multimedia content
• Trademarks, service marks, and trade names

are owned by AMI or our licensors and are protected by copyright, trademark, and other intellectual property laws.

5.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our Services for your intended training and educational purposes, subject to these Terms.

5.3 User-Generated Content

You retain ownership of content you create or submit through our Services. By submitting content, you grant us a non-exclusive license to use, modify, and display such content for providing and improving our Services.

6. Payment Terms and Billing

6.1 Pricing and Fees

Pricing for our Services is specified in your service agreement or as displayed on our website. All fees are non-refundable unless otherwise specified.

6.2 Payment Processing

• Payments are processed through secure third-party payment providers
• All payments must be made in Singapore Dollars (SGD) unless otherwise agreed
• Corporate clients may be invoiced according to agreed payment terms
• Late payment may result in service suspension

6.3 Subscription Services

For subscription-based services:

• Subscriptions automatically renew unless cancelled
• Cancellation must be made before the next billing cycle
• Refunds are not provided for partial billing periods

7. Data Protection and Privacy

Our collection, use, and protection of your personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using our Services, you consent to our data practices as described in the Privacy Policy.

8. Service Availability and Modifications

8.1 Service Availability

We strive to provide reliable access to our Services but cannot guarantee uninterrupted availability. Services may be temporarily unavailable due to:

• Scheduled maintenance and updates
• Technical difficulties or system failures
• Third-party service interruptions
• Force majeure events

8.2 Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time with reasonable notice.

9. Disclaimer of Warranties

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that our Services will be error-free, secure, or continuously available.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AMI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES.

Our total liability for any claims arising from or related to these Terms or our Services shall not exceed the amount paid by you for the specific Service giving rise to the claim in the 12 months preceding the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless AMI, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your use of our Services
• Your violation of these Terms
• Your violation of any third-party rights
• Any content you submit or share through our Services

12. Termination

12.1 Termination by You

You may terminate your account at any time by contacting us or using account settings (where available).

12.2 Termination by Us

We may terminate or suspend your access to our Services immediately if you:

• Violate these Terms or our policies
• Fail to pay required fees
• Engage in fraudulent or illegal activities
• Pose a security risk to our Services or other users

12.3 Effect of Termination

Upon termination:

• Your right to access our Services immediately ceases
• We may delete your account and associated data
• Accrued obligations and liabilities remain in effect
• Provisions intended to survive termination will continue to apply

13. Force Majeure

We shall not be liable for any delay or failure to perform due to events beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, or government actions.

14. Governing Law and Dispute Resolution

14.1 Governing Law

These Terms are governed by the laws of Singapore, without regard to conflict of law principles.

14.2 Dispute Resolution

Any disputes arising from these Terms shall be resolved through:

1. Informal Resolution: Good faith discussions between the parties
2. Mediation: Mediation through the Singapore Mediation Centre (if informal resolution fails)
3. Arbitration: Binding arbitration under Singapore Arbitration Rules (if mediation fails)
4. Court Jurisdiction: Singapore courts have exclusive jurisdiction for any remaining disputes

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and AMI.

15.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

15.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

15.4 Assignment

You may not assign or transfer your rights under these Terms without our written consent. We may assign these Terms without restriction.

15.5 Updates to Terms

We may update these Terms periodically. Material changes will be communicated through:

• Email notifications to registered users
• Prominent notices on our website
• Updates to the "Last Updated" date above

Continued use of our Services after changes constitutes acceptance of the updated Terms.

16. Contact Information

For questions about these Terms or our Services, please contact us: